Privacy Policy

1. Who this is about

This policy explains what information BBBRadar collects when you visit bbbradar.co.uk, order a device, or use one, and what we do with it. The data controller for that information is BBB Enterprises Ltd, a company registered in England and Wales under company number 17420804, whose registered office is The Counting House, 9 High Street, Tring, HP23 5TE. We trade as BBBRadar, and we are a small independent operation. If you have any questions, email support@bbbradar.co.uk.

2. What we collect and why

When	What	Why
Joining the "notify me" list	Email address	To email you when devices are back in stock or orders reopen — we delete your email address once that notification has been sent
Registering interest in BBBRadar V2	Email address, and the campaign tag of the link you arrived on	To tell you when V2 is available and, if you were among the first 50, to give you early access and the launch discount — we delete your email address once V2 has launched and we've been in touch
Placing an order	Name, delivery address, email — collected and held by our payment provider at checkout	To take payment and ship your device to you. Our payment providers are separate data controllers for this — see "Who we share it with" below
Processing your order	Your name, email and delivery address pass through our systems momentarily — used only to email you your order number and setup guide, and to generate a short reference (e.g. your initials and town, like "AM Abing")	To get your order number to you and give support a way to find your order later. Your name, email and delivery address are then discarded — we do not store them
Ordering by card after clicking one of our Google ads	The click ID Google adds to the link you arrived on (a random string called a "gclid", or on some iPhone and iPad traffic a "gbraid" or "wbraid"), and the time and value of your order	To tell Google Ads which ads led to a sale, so we can see which advertising is worth paying for. It is kept with the payment record, never alongside your name, email or address
After purchase	Order number, linked only to the short reference above (not your name, email or address)	To identify your order if you contact support
Setting up your device	Your device's MAC address, order number, and an activation token	To confirm the device belongs to a genuine order and let it fetch aircraft data
Using your device	Aircraft ICAO24 identifiers your device looks up, and basic usage stats (last-seen time, request count) against your device's MAC address	To return aircraft type/registration information to your display and keep the service running smoothly
Contacting support	Whatever you tell us — usually your order number and a description of the issue	To help you

3. What we don't collect

We don't require an account, a password, or an app to use BBBRadar. We don't use cookies, analytics scripts or ad trackers on this website. We don't ask for or store your card details — payment is handled entirely by our payment providers, and we never see your full card number.

We do not store your name, email address or delivery address in our own database. They pass through our systems only for as long as it takes to email you your order number and generate the short reference mentioned above, then they're discarded — the only record that's kept long-term is your order number and that short reference.

Your device's location (the coordinates you enter during setup) is stored only on the device itself. Your radar sends those coordinates to our server each time it asks which aircraft are nearby, but we do not log or retain them — nothing about where you live is written to disk, and the server is never told which radar is asking.

4. Who we share it with

• Stripe — processes card payments and the delivery details you enter at checkout. Their use of your data is governed by Stripe's own privacy policy.
• PayPal — processes payments made through PayPal, and the delivery details you enter at their checkout. Their use of your data is governed by PayPal's own privacy policy.
• Google Ads — if you ordered after clicking one of our Google ads, we send Google that ad-click identifier and the value of your order, to measure our advertising. We don't send your name, email address or delivery address. Google's use of it is governed by Google's own privacy policy.
• Royal Mail — receives your delivery address to dispatch your order.
• Airplanes.Live — third-party aviation data service. Our server asks them for aircraft across the whole country at once and then works out which ones are near you, so they receive nothing at all about you or where your radar is.
• adsbdb — third-party lookup service used to identify an aircraft's type and registration. We send them aircraft identifiers (ICAO24 codes), never your personal details.

We don't sell your information to anyone. Apart from the Google Ads measurement described above, we don't share it with third parties for marketing.

5. How long we keep it

We keep order and device records (order number, the short reference described in section 2, activation status) for as long as needed to support your device and meet our accounting and legal obligations, and notify-list and V2-list emails until we've sent you that notification, at which point we delete them (or sooner, if you ask us to). Your name, email address and delivery address from an order are not kept long-term at all — see section 3. If you'd like anything deleted sooner, email us and we'll do it, subject to any records we're legally required to keep (e.g. sales records for tax purposes).

6. Your rights

Under UK GDPR you can ask us to:

• tell you what information we hold about you;
• correct anything that's inaccurate;
• delete your information, subject to the exception in section 5;
• stop using it for a particular purpose (for example, remove you from the notify list).

Email support@bbbradar.co.uk to make any of these requests. If you're unhappy with how we've handled your data, you can also complain to the Information Commissioner's Office (ICO).

7. Requesting deletion

To ask us to delete data we hold about you, email support@bbbradar.co.uk with your order number if you have one. No account or login is needed — there isn't one to log into.

We'll delete your order and device records (the short reference and device details described in section 2) within 30 days of your request, along with any notify-list email still on file. As noted in section 5, we may need to keep basic sales records (order number, date, amount) for the period required by UK tax law, but nothing that identifies you personally beyond that.

Since we don't store your name, email address or delivery address after your order is processed (section 3), there is usually very little to delete beyond the order and device records above — most of what "your data" here consists of never leaves our systems in the first place.

8. Security

We take reasonable steps to keep the information we hold secure, including restricting access to our order and device database. No online service can be guaranteed 100% secure, but we don't store any payment details ourselves, which limits what there is to protect.

9. Changes to this policy

We may update this policy from time to time, for example if we add new features or data sources. The version on this page is always the current one.

10. Contact

BBB Enterprises Ltd (trading as BBBRadar)
The Counting House, 9 High Street, Tring, HP23 5TE
support@bbbradar.co.uk